Customer rights and responsibilities

You may ask for scope, price, schedule, revision limits, format and license in writing before accepting. A submitted request does not bind you to pay. Do not upload material unless you have the right to share it.

Use the account to follow status and keep feedback together. VISION will send significant decisions and payment confirmation through the account or the agreed email. Raise concerns quickly so they can be addressed within the project schedule.

Check the deliverables against the approved brief and preserve a copy of the license and receipt. Use files only within the granted license. Report defects or suspected rights conflicts promptly; do not redistribute disputed material while it is being reviewed.

You can request account access, corrections or deletion subject to legal and order-retention duties. Never send passwords or one-time codes to support. Use the order reference rather than posting personal information publicly.